Here, we explain how 22Bet handles personal information for customers in Canada. Our team of experts covered the essentials—what is collected, why it is used, how it is protected, how long it is kept, when it may be shared, and the choices available to users.
Canadian readers should consider this summary alongside PIPEDA and comparable provincial privacy rules, in addition to the GDPR referenced in the complete policy. Requests or questions about privacy can be made through the contacts listed below, and rights may be exercised subject to legal limits.
The scope covers the use of the website and mobile interfaces, including registration, payments, gameplay logs, and support interactions. It is a plain overview; for binding terms and updates, consult the full Privacy Policy on the website.
What 22Bet Collects
Information is recorded when you open your account, use services, make payments, or contact customer support. Typical stored items include:
- Identification data (name, date of birth, nationality, proof of identity), contact details (address, email, phone)
- Account preferences (language, communication choices)
- Payment and transaction records (masked card or wallet details, deposits, withdrawals, game history where required for compliance),
- Technical logs (IP address, device and browser type, pages viewed, timestamps, crash reports).
Feedback from surveys or promotions may also be stored.
Why is the Data Used?
Data support the delivery and safety of the service. Core purposes are account setup and operation, age and identity checks (KYC) and anti‑money‑laundering/counter‑terrorist‑financing controls. There is also processing of deposits and withdrawals, fraud prevention and site security, customer support and dispute handling. The brand also uses optional marketing (with opt‑out at any time) and analytics that help improve site performance and usability.
Lawful Bases and Consent
Processing relies on several legal grounds:
- Contract (to provide the service and process payments).
- Legal obligation (regulatory, AML/CTF, tax and record‑keeping duties).
- Legitimate interests (platform security and improvement that does not override user rights).
- Consent (for activities such as optional marketing, which can be withdrawn).
- Other bases permitted by law (for example, protecting vital interests or handling legal claims).
Cookies and Similar Technologies
Cookies and comparable tools help the site run securely and remember preferences. Broadly, cookies serve different purposes depending on their type.
These include strictly necessary cookies for login and payments, registration cookies for managing sign-up and session settings, and session or persistent cookies that enhance speed and customization.
Other types include analytical cookies for tracking usage statistics, and Flash/LSO cookies used by certain media components or games. Browsers provide controls to allow, block, or delete cookies. Turning off some categories may limit features.
Sharing and Disclosures
Personal data is treated as confidential and shared only as allowed by policy and law. Typical recipients include:
- Payment processors and banks.
- Verification providers (identity, age, address).
- Security and fraud‑prevention partners—including other gaming operators when misuse is suspected—and regulators.
- Law enforcement or courts (if required).
- Marketing service providers where communications are enabled.
- Research or public‑interest bodies in anonymized form, for responsible gaming studies.
When service partners are used, contractual and technical safeguards apply.
International Transfers
To operate the service and its payment and verification systems, data may be stored or processed outside the user’s country. Transfers are made with appropriate protections, such as contractual clauses and due diligence on partner standards.
Security Measures
Protections include encrypted connections, password‑protected databases, role‑based access, and regularly updated firewalls. No internet system is entirely immune to risk, so users are advised to keep credentials private and use trusted networks whenever possible.
Protection of Minors
Access is for adults only. Accounts for persons under 18 (or the local legal age) are not permitted. Identity checks help detect and block underage use. If minor data is identified, records are removed, and access is prevented.
AML/CTF Compliance
Regulatory obligations require monitoring of activity and, where necessary, reporting to competent authorities. Accounts can be paused or closed, and funds blocked when misuse is suspected. Identity information and proofs of address or payment ownership may be requested at any time to confirm legitimacy.
Data Retention
Records are retained only as long as needed for legal, regulatory, tax, AML/CTF, and dispute‑resolution purposes. Certain records may be held longer where a legal claim or regulatory inquiry requires it. Under EU/EEA AML rules referenced in the full policy, personal data collected during registration and the life of the account is kept for at least five years from the last transaction or account closure.
RegistrationYour Choices and Rights (GDPR)
Subject to legal limits, users have several rights regarding their personal data. They may request access to their information, ask for corrections to inaccurate or incomplete data, and request deletion where legally permitted. Users can also restrict data processing while an issue is under review, receive their data in a portable format when applicable, and object to processing based on legitimate interests.
Consent can be withdrawn at any time without affecting prior lawful use, and users may opt out of direct marketing whenever they choose. Marketing preferences can be adjusted in account settings or through unsubscribe links, with support available for additional help.
Third‑party Websites
Links to external services lead to sites that have their own privacy policies. 22Bet does not control how those parties collect or use information. Review their terms before sharing data.
Changes to this Summary
Privacy practices evolve as laws and services change. Updates appear on the website; continuing to use the service after an update signifies acceptance of the revised terms. For full details, consult the complete policy.
RegistrationContact
For privacy questions or rights requests, include the account ID, a short description, and relevant timestamps:
- Privacy officer: policy@22bet.com.
- General support: support-en@22bet.com.
- Security team: security@22bet.com.
- Complaints: complaints@22bet.com.
For cookie‑related queries, write to support-en@22bet.com with details of the page and behaviour observed. Responsible‑gaming restrictions can be requested via block@22bet.com (include the account ID and the requested restriction).